Surveillance director at sugarhouse casino11/13/2023 I have been witness to so many procedural violations and equipment malfunctions over the course of hundreds of undercover investigations I have done for casino clients. Mistakes like this occur all the time in casinos all over the world. I have received some emails asking if the SugarHouse Casino can be trusted or if they were purposely causing their automatic card shufflers to malfunction in order to gain some kind of extra advantage against their players. Sometimes these misakes actually lead to players winning instead of losing, even though this of course is not an excuse for the mistakes that occurred.īut when the word "illegitimate" is used in the media to describe the affected decks, over-reaction can and does occur. It appears that some blackjack games and poker tournaments were affected by the improperly shuffled decks and missing cards, but it is not clear if those problems actually caused casino patrons to lose any money or not. Okay the SugarHouse Casino was fined by the Pennsylvania Gaming Control Board (PGCB) for what it called the casino's using "illegitmate" decks as a result of malfunctioning automatic card shufflers.
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